Insurance Law

4.47

Bad Faith: Secrets Insurance Companies Don't Want You to Know

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
Rhode Island CLE Upon Request 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Virginia CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
OnDemand
5 hours 58 minutes
Michael Hale
Paul Friedman
Kevin Dreher
Haley Casper
Philip Roberts
With Michael S. Hale from Clairmont Advisors, LLC + 4 others
Recorded February 18, 2026.
Product ID 101528

Buy This Course

Course Includes
$429

OnDemand Video

Course Book Download

or
Upgrade to Unlimited CLE and Get This Course
$129/month
All Inclusive CLE subscribers save an average of $3,000/year on CLE costs.

Overview

Gain an Advantage in Your Next Case

To fight and win a bad faith claim against an insurance company, you need to know how the companies operate and what their strategies are. This unique legal course will provide you with an overview of common bad faith practices, tips for handling bad faith tactics, and tools to protect your client to the best of your ability. Arm yourself with techniques from seasoned practitioners to help you pick the most promising cases and quickly settle the claim - register today!

  • Know what red flags to watch out for when determining if the case is worth taking.
  • Draw the line between lawful insurance company practices and bad faith tactics.
  • Overcome defense arguments and get the documents you're entitled to in discovery.
  • Learn how to use experts to prove your client's bad faith claim.
  • Get the edge in settlement talks by employing battle-tested negotiation strategies.
  • Explore emerging issues and get tips for applying recent case law to your arguments.

Abbreviated Agenda

  1. Insurance Regulations and Insurance Company Operations, Strategies, and Trends
  2. Spotting Red Flags From the Outset
  3. Tactics Used by Insurance Companies and How to Combat Them
  4. Digging Deep Into the Policy, Claims Files and More: What Insurance Companies Don't Want You to Find
  5. Deposing Claims Handlers/Representatives: Key Techniques
  6. Sophisticated Negotiation Strategies: Maximizing Settlement Results
  7. Proving Bad Faith in Court: Critical Pointers That Will Make or Break Your Case
  8. Legal Ethics

Related Topics

Product ID 101528

Credit Details

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
Rhode Island CLE Upon Request 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Virginia CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
Select Jurisdiction
CLE

Agenda

All times are shown in

  1. Insurance Regulations and Insurance Company Operations, Strategies, and Trends

    1. Developments in Insurance Regulations and Insurance Company Operations
    2. Hotly Contested Claims and Case Law
    3. Emerging Issues, Including Personal Liability for Adjusters

  2. Spotting Red Flags From the Outset

    1. Overview of the Most Common Bad Faith Claims
    2. Top Bad Faith Tactics: What You Need to Look for
    3. Is the Case Worth Taking?
    4. Client Interview and Investigation
    5. Probing Interactions With the Insurance Carrier
    6. Issues With Multiple Claimants or Defendants

  3. Tactics Used by Insurance Companies and How to Combat Them

    1. The "Delay" Tactic: Timing is Critical
    2. Knowing What the Adjuster Has a Right to Receive vs. Being Abusive
    3. Investigation Shortfalls and Biased IMEs
    4. Discounting Evidence, Estimates, and Bills
    5. Video Surveillance, Recorded Statements
    6. The Tactic of Using Empty Promises
    7. Claim Denial; Concealing Coverage and Misinterpreting Policy Language
    8. The Adjuster's Settlement Authority and Policy Limit Strategies Used

  4. Digging Deep Into the Policy, Claims Files and More: What Insurance Companies Don't Want You to Find

    1. Defeating Relevancy Objections and Claims of Attorney-Client Privilege and Work Product
    2. Skillfully Interpreting the Policy, Language, Terms, and Coverage
    3. Delving Into the Underwriting File
    4. Digging Deep Into the Claims and Investigation Files
    5. Getting Discovery of Reserves and Other Policyholders' Claims Files
    6. Finding Gems in Internal Policies, Procedures, Manuals, Guidelines, and Personnel Files
    7. Marketing/Advertising Documents

  5. Deposing Claims Handlers/Representatives: Key Techniques

    1. Tactical Considerations and Preparation Tips
    2. Powerful Questioning Tactics
    3. Staying in Control and Keeping the Witness Off Balance
    4. Creative and Compelling Questions
    5. Handling Difficult Claims Handlers and Career Witnesses
    6. Managing Obstructive Opposing Counsel

  6. Sophisticated Negotiation Strategies: Maximizing Settlement Results

  7. Proving Bad Faith in Court: Critical Pointers That Will Make or Break Your Case

    1. Tackling Authentication, Hearsay, and Other Evidentiary Issues
    2. Jury Selection/Voir Dire Pointers
    3. Leveraging Juror Bias Against Insurance Companies
    4. Crafting Powerful Themes and Opening Arguments
    5. Keys to Maximize Expert and Lay Witness Testimony
    6. Strategies for Cross-Examining Insurance Representatives
    7. Compelling Exhibits
    8. Closing Argument and Jury Instruction Tips

  8. Legal Ethics

    1. Avoiding Conflicts of Interest
    2. Managing Client Expectations and Keeping Them Informed
    3. Protecting Confidentiality and Privilege
    4. Ethical Issues in Using Witnesses

Who Should Attend

This program on bad faith disputes is designed for attorneys. Insurance professionals and paralegals will also benefit.

Speakers

Michael S Hale
Michael S.
Hale
Clairmont Advisors, LLC
Paul D Friedman
Paul D.
Friedman
Brown, Crowell & Friedman, PLLC d/b/a Accident Law Group
Kevin B Dreher
Kevin B.
Dreher
Barnes & Thornburg LLP
Haley H Casper
Haley H.
Casper
Barnes & Thornburg LLP
Philip E Roberts
Philip E.
Roberts
Galloway, Johnson, Tompkins, Burr & Smith
Speaker bio
Michael S Hale

Michael S. Hale

Clairmont Advisors, LLC
Michael Hale

is an attorney at Clairmont Advisors, LLC. He earned his B.A. degree from Hillsdale College in 1989 and his J.D. degree, with honors, from Detroit College of Law (now Michigan State University College of Law). After being admitted to the Michigan Bar Association in 1994, Mr. Hale was employed with the Detroit based law firm of Plunkett & Cooney PC where he specialized in insurance coverage disputes and employment litigation. He was offered partnership but left the firm to take on the position of president of a large insurance agency and law firm in Livonia, Michigan.

View full profile
Speaker bio
Paul D Friedman

Paul D. Friedman

Brown, Crowell & Friedman, PLLC d/b/a Accident Law Group
Paul Friedman

is a member, head of litigation and general counsel with Brown, Crowell & Friedman, PLLC d/b/a Accident Law Group™. He practices in the areas of medical malpractice, significant personal injury and ethics matters. Dr. Friedman is admitted to practice in Arizona, Ninth Circuit Court of Appeals and the U.S. Supreme Court. He is board-certified by the National Board of Legal Specialty Certification in civil pretrial practice advocacy and civil trial advocacy (NBOTA). Dr. Friedman has been certified in injury and wrongful death litigation by the State Bar of Arizona since 1997. He is an associate with the American Board of Trial Advocates (ABOTA). Dr. Friedman is also a medical malpractice diplomate with the American Board of Professional Liability Attorneys. He is a diplomate of the American Board of Forensic Examiners®, where he developed the curriculum for the Certified Forensic Consulting® Certification Course and authored the "Certified Forensic Consultant Body of Knowledge" by CRC Press. Dr. Friedman earned his bachelor's degree from the University of Arizona, his J.D. degree from California Western School of Law, his master's degree in bioethics from Midwestern University/Arizona College of Osteopathic Medicine and his doctorate from LaCrosse University. He was an adjunct professor of medical and research ethics at Midwestern University and the Arizona College of Osteopathic Medicine, where he instructed health care providers and students in the medical field. Dr. Friedman is currently an adjunct professor with the Sandra Day O'Connor School of Law at Arizona State University.

View full profile
Speaker bio
Kevin B Dreher

Kevin B. Dreher

Barnes & Thornburg LLP
Kevin Dreher

is the co-chair of the insurance recovery group at Barnes & Thornburg LLP. He is a litigator and trial lawyer, having focused his practice for more than 20 years on insurance recovery on behalf of policyholders, complex commercial litigation, and claim/dispute-related counseling. Mr. Dreher represents policyholders and other commercial parties throughout the United States and abroad, having recovered hundreds of millions of dollars for policyholders. He earned his B.A. degree from the University of Michigan, his M.A. degree from Loyola University Chicago and his J.D. degree from the University of Illinois College of Law where he was editor-in-chief of The Elder Law Journal. Mr. Dreher is admitted to practice in Illinois, Michigan, New Jersey and Pennsylvania. 

View full profile
Speaker bio
Haley H Casper

Haley H. Casper

Barnes & Thornburg LLP
Haley Casper

is an attorney at Barnes & Thornburg LLP. She represents companies, national sports teams and leagues, manufacturers, and other policyholders in claims related to mergers and acquisitions under representations and warranties policies, liability policies, long-tail environmental and toxic torts claims under general liability policies, and losses arising from natural disasters and contagious diseases under first-party and business interruption insurance. Ms. Casper also represents and counsels companies and financial institutions in financial and regulatory compliance and litigation, including disputes involving cryptocurrency transactions. She earned her B.A. degree from University of Connecticut and her J.D. degree from University of Connecticut.

View full profile
Speaker bio
Philip E Roberts

Philip E. Roberts

Galloway, Johnson, Tompkins, Burr & Smith
Philip Roberts

is special counsel in the Lafayette office of the law firm of Galloway, Johnson, Tompkins, Burr & Smith, where he practices primarily in the areas of employment law, workers' compensation defense, insurance defense and coverage, and subrogation. Mr. Roberts lectures for various professional organizations. He is a member of the Lafayette Parish and Louisiana State bar associations. Mr. Roberts earned his B.A. degree from Louisiana State University and A&M College and his J.D. degree from Louisiana State University Law Center.

View full profile
Loading recommendations...

TOP FAQs

How do I access my courses?
Courses are available within your account. Simply login to your account and click on My Courses. If you require additional assistance please call our Customer Service Department at 800-930-6182.
Do you have options for attendees who are deaf or hard of hearing?
Closed captioning is available for all Live Webinars. After you've joined the event room, you can enable closed captioning by clicking the "cc" button in the lower right of the player.
What happens if my course is cancelled?
In the unlikely event that NBI cancels or reschedules an upcoming program, each registered attendee will be contacted via email by a representative of NBI. Outreach to attendees begins as soon as NBI is made aware that a program will not move forward at its originally scheduled date and time.
Are multiple attendee discounts available?
Yes, the more people you bring from your organization, the more you save. After the first registration, each additional attendee receives a special discount off of their total tuition.
When will the OnDemand be available and how long will I have access to the content?
The OnDemand Video will be available to stream within 7 days of live broadcast date. You will have access to the content for 6 months in your account. If you’re a subscriber, you’ll have access to your course recordings until 7 days after the expiration date of the subscription.
What is included with my course purchase?
When you enroll prior to the live event date you will receive access to the live-streaming webinar which will allow you to interact with faculty in real-time. With each course, you will receive access to the content via OnDemand Streaming and the Video Download. Course reference materials are included with each course purchase in a downloadable PDF format.
Will I receive a certificate of completion?
Yes, we'll email you a certificate of completion and store in your account for any future reporting needs.
Can multiple people watch courses and request credit?
While only paid registrants can receive continuing education credit for attending, there are no limitations to the number of viewers at each connection.

Have more questions? Please Contact Us