Insurance Law

4.56

30 Mistakes to Avoid When Negotiating Insurance Claims

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
Rhode Island CLE Approved 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Virginia CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
OnDemand
5 hours 49 minutes
John Malanga
Donald Burns
Charles Kramer
Khalid Aziz
James Susag
With John D. Malanga from Malanga Law Firm + 4 others
Recorded April 24, 2026.
Product ID 101707

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Overview

Avoid Common Mistakes and Ensure Clients Get Every Dollar They Deserve

When it comes to negotiating claims, even small mistakes can result in money left behind. Understanding what you may be doing wrong and how to adjust your approach can go a long way toward helping clients get the most out of every claim. In this program, experienced faculty will show you 30 ways you're leaving money on the table, as well as helpful tips for maximizing compensation. Fine tune your claim negotiation skills - register today!

  • Enhance your understanding of how insurers arrive at a figure and what factors increase the value of a claim.
  • Polish your demand letters and examine common errors attorneys make.
  • Learn how to effectively avoid or break negotiation impasse.
  • Strike an appropriate balance in negotiation strategy and uncover 7 critical mistakes that leave money on the negotiating table.
  • Identify when insurers cross the line and how to use bad faith allegations as a tool to spur settlement.

Abbreviated Agenda

  1. 5 Myths and Misunderstandings of How Insurance Companies Evaluate Claims
  2. 5 Fatal Weaknesses of a Claim and What to Do About Them
  3. 4 Critical Demand Letter Mistakes
  4. 5 Ways to Stall the Negotiations with Insurance Companies
  5. 7 Mistakes That Leave Money on the Negotiating Table
  6. 4 Missed Opportunities When Insurers Cross the Line
  7. Preventing Legal Ethics Oversights

Related Topics

Product ID 101707

Credit Details

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
Rhode Island CLE Approved 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Virginia CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
Select Jurisdiction
CLE

Agenda

All times are shown in

  1. 5 Myths and Misunderstandings of How Insurance Companies Evaluate Claims

  2. 5 Fatal Weaknesses of a Claim and What to Do About Them

  3. 4 Critical Demand Letter Mistakes

    1. Overlooked Policy Limits
    2. Asking for too Much or too Little
    3. Language: Too Aggressive vs. Too Conciliatory
    4. Supporting Information: Divulging too Much or too Little

  4. 5 Ways to Stall the Negotiations with Insurance Companies

  5. 7 Mistakes That Leave Money on the Negotiating Table

    1. Rushing the Settlement
    2. Positional Bargaining
    3. Fear
    4. Arrogance
    5. Not Listening
    6. Talking too Much
    7. Not Knowing When the Deal is Good

  6. 4 Missed Opportunities When Insurers Cross the Line

  7. Preventing Legal Ethics Oversights

    1. Attorneys' Fees
    2. Truth in Statements and Effective Negotiations
    3. Informing Clients on the Early Negotiations Low-Ball Offers
    4. Preserving Confidentiality
    5. Avoiding Conflicts of Interest
    6. Unacceptable and Abusive Negotiating Methods

Who Should Attend

This program is designed for attorneys. Paralegals may also benefit from this course.

Speakers

John D Malanga
John D.
Malanga
Malanga Law Firm
Donald M Burns
Donald M.
Burns
Dos Perros Consulting, LLC
Charles W Kramer
Charles W.
Kramer
Hennessy & Roach, P.C.
Khalid Aziz
Khalid
Aziz
Miller Nash
James M Susag
James M.
Susag
Larkin Hoffman Daly & Lindgren Ltd.
Speaker bio
John D Malanga

John D. Malanga

Malanga Law Firm
John Malanga

is an attorney in Fort Worth, Texas, where his main area of practice is insurance defense. He operates the Malanga Law Firm in Fort Worth. Mr. Malanga is board-certified in personal injury trial law by the Texas Board of Legal Specialization. He has spoken for various professional groups on issues relating to insurance law. Mr. Malanga is a member of the Tarrant County and the American bar associations, and the State Bar of Texas. He earned his B.S.B.A. degree, cum laude, from Georgetown University; and his M.B.A and J.D. degrees from the University of Texas at Austin.

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Speaker bio
Donald M Burns

Donald M. Burns

Dos Perros Consulting, LLC
Donald Burns

is the founder of Dos Perros Consulting, LLC, where he provides specialized consulting services to help clients maximize their settlements in personal injury cases, with a focus on loss of use, diminished value, and select injury claims. With over 30 years of experience in the personal injury field, he takes a personalized and consultative approach, working closely with clients to understand and effectively present their losses. Mr. Burns is a licensed legal paraprofessional (LP) and an associate member of the State Bar of Arizona, where he maintains a trust account similar to that of a law firm. He is admitted to practice as a licensed legal paraprofessional in the State of Arizona. Mr. Burns earned his law degree from Phoenix School of Law.

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Speaker bio
Charles W Kramer

Charles W. Kramer

Hennessy & Roach, P.C.
Charles Kramer

is an attorney with Hennessy & Roach, P.C., in Milwaukee, Wisconsin where his practice has included insurance defense and subrogation. In the past, Mr. Kramer has practiced in the areas of plaintiff's personal injury and workers' compensation. He also has handled environmental and civil rights cases. Mr. Kramer is admitted to practice before the U.S. District Courts for the Eastern and Western districts of Wisconsin. He has been admitted pro hac vice in both the Eastern and Western districts of Arkansas. Mr. Kramer earned his B.A. degree, with general honors, from the University of Chicago and his J.D. degree, cum laude, from the University of Wisconsin Law School. He is a member of the State Bar of Wisconsin.

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Speaker bio
Khalid Aziz

Khalid Aziz

Miller Nash
Khalid Aziz

is an attorney in Miller Nash's Seattle office. He represents policyholders in disputes with their insurance companies and has successfully recovered policy benefits from a wide range of insurance policies, including commercial general liability, property, builders risk, pollution liability, employment practices, and professional liability. Mr. Aziz is dedicated to holding insurers accountable when they deny, delay, or fail to fulfill the promises made to their policyholders. He works closely with clients to identify and address bad-faith conduct by insurance companies, such as prolonging investigations without justification, prioritizing their own financial interests ahead of their insureds', or wrongfully limiting coverage when the policy/law provides otherwise.

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Speaker bio
James M Susag

James M. Susag

Larkin Hoffman Daly & Lindgren Ltd.
James Susag

is a seasoned trial attorney with a focus on franchise and dealer disputes, real estate, and complex commercial matters. He has been the lead attorney in over 100 trials and arbitrations in state and federal courts across the country, and in domestic and international arbitration forums. Mr. Susag has the unique perspective of a trial lawyer who has also managed complex litigation and developed strategic legal plans as in-house counsel. Clients appreciate his boardroom-to-courtroom experience in crafting resolutions for their business disputes. Mr. Susag is admitted to practice in state and federal courts in Minnesota, Washington and Wisconsin, as well as the U.S. Court of Appeals for the Seventh, Fourth and Eighth circuits. He earned his B.A. degree, summa cum laude, from the University of St. Thomas and his J.D. degree, summa cum laude, from William Mitchell College of Law. 

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