Ethics & Specialty Credits

4.36

Building a Client-Focused Practice: A Legal Ethics Guide

Credits Available
Credit Status Total
Alaska CLE Approved 1 Total
Arkansas CLE Approved 1 Total
Arizona CLE Approved 1 Total
California CLE Approved 1 Total
Colorado CLE Approved 1 Total
Connecticut CLE Approved 1 Total
Delaware CLE Approved 1 Total
Hawaii CLE Approved 1 Total
Iowa CLE Upon Request 1 Total
Idaho CLE Approved 1 Total
Illinois CLE Approved 1 Total
Louisiana CLE Upon Request 1 Total
Maine CLE Approved 1 Total
Minnesota CLE Approved 1 Total
Missouri CLE Approved 1.2 Total
Northern Mariana Islands CLE Approved 1 Total
Montana CLE Upon Request 1 Total
North Dakota CLE Upon Request 1 Total
Nebraska CLE Approved 1 Total
New Hampshire CLE Approved 1 Total
New Mexico CLE Approved 1 Total
Nevada CLE Approved 1 Total
New York CLE Approved 1 Total
Oklahoma CLE Approved 1 Total
Oregon CLE Approved 1 Total
Pennsylvania CLE Approved 1 Total
Vermont CLE Approved 1 Total
Washington CLE Approved 1 Total
West Virginia CLE Approved 1.2 Total
Wyoming CLE Upon Request 1 Total
OnDemand
1 hours 1 minute
Gerald Connor
With Gerald A. Connor from Margolis Edelstein
Recorded September 25, 2024.
Product ID 99041

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Overview

Develop Ethical Strategies for Enhancing Client Satisfaction

Providing client-focused attorney services is imperative to staying competitive and honoring your ethical obligations to your clients. Join our seasoned attorney faculty for insights into the client journey, ethical tips for creating a client-centered law firm, and best practices for seeking feedback from clients. Sharpen your ethical expertise - register today!

  • Examine best practices for improving client communication in law practice.
  • Find out how to develop ethical, client-focused billing practices.
  • Unearth ethical guidelines for using technology to enhance your legal services.

Abbreviated Agenda

  1. Rules of Professional Conduct
  2. Understanding the Client Journey (From Intake to Project Completion)
  3. Setting Expectations and Communicating Strategically: Ethical Dos and Don'ts
  4. Attorney-Client Privilege and Confidentiality: What You Need to Know
  5. Guidelines for Creating Ethical Fee Agreements and Billing Practices
  6. Ethical Tips and Tricks for Designing a Client-Centered Firm
  7. Ramping Up Your Client Services: Essential Strategies and Tech Tools
  8. Tips for Seeking Client Feedback - and Adapting Your Services and Practices Accordingly

Related Topics

Product ID 99041

Credit Details

Credits Available
Credit Status Total
Alaska CLE Approved 1 Total
Arkansas CLE Approved 1 Total
Arizona CLE Approved 1 Total
California CLE Approved 1 Total
Colorado CLE Approved 1 Total
Connecticut CLE Approved 1 Total
Delaware CLE Approved 1 Total
Hawaii CLE Approved 1 Total
Iowa CLE Upon Request 1 Total
Idaho CLE Approved 1 Total
Illinois CLE Approved 1 Total
Louisiana CLE Upon Request 1 Total
Maine CLE Approved 1 Total
Minnesota CLE Approved 1 Total
Missouri CLE Approved 1.2 Total
Northern Mariana Islands CLE Approved 1 Total
Montana CLE Upon Request 1 Total
North Dakota CLE Upon Request 1 Total
Nebraska CLE Approved 1 Total
New Hampshire CLE Approved 1 Total
New Mexico CLE Approved 1 Total
Nevada CLE Approved 1 Total
New York CLE Approved 1 Total
Oklahoma CLE Approved 1 Total
Oregon CLE Approved 1 Total
Pennsylvania CLE Approved 1 Total
Vermont CLE Approved 1 Total
Washington CLE Approved 1 Total
West Virginia CLE Approved 1.2 Total
Wyoming CLE Upon Request 1 Total
Select Jurisdiction
CLE

Agenda

All times are shown in

  1. Building a Client-Focused Practice: A Legal Ethics Guide

    1. Rules of Professional Conduct
    2. Understanding the Client Journey (From Intake to Project Completion)
    3. Setting Expectations and Communicating Strategically: Ethical Dos and Don'ts
    4. Attorney-Client Privilege and Confidentiality: What You Need to Know
    5. Guidelines for Creating Ethical Fee Agreements and Billing Practices
    6. Ethical Tips and Tricks for Designing a Client-Centered Firm
    7. Ramping Up Your Client Services: Essential Strategies and Tech Tools
    8. Tips for Seeking Client Feedback - and Adapting Your Services and Practices Accordingly

Who Should Attend

This program is designed for attorneys. Paralegals may also benefit.

Speakers

Gerald A Connor
Gerald A.
Connor
Margolis Edelstein
Speaker bio
Gerald A Connor

Gerald A. Connor

Margolis Edelstein
Gerald Connor

is a partner and trial attorney in the Scranton, Pennsylvania office of Margolis Edelstein, a full service multi-state litigation provider to the insurance industry, major corporations and governmental entities. He focuses his practice on casualty litigation, ranging from automobile and general liability claims to products liability, construction litigation and workers' compensation claims. Mr. Connor also has extensive experience in commercial litigation, intellectual property issues, municipal claims, and employment law. He has handled dozens of trials, administrative hearings and arbitrations to verdict, and is active at the appellate level in both state and federal court. Mr. Connor is a member of the Lackawanna County and Pennsylvania bar associations. He earned his B.A. degree from the University of Pennsylvania and his J.D. degree from Widener University School of Law.

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