Ethics & Specialty Credits

4.72

Enhancing Trust Through Tact: How Civility Strengthens Client Relations

Credits Available
Credit Status Total
Alaska CLE Reciprocity 2 Total
Alabama CLE Approved 2 Total
Arkansas CLE Approved 2 Total
Arizona CLE Approved 2 Total
California CLE Approved 2 Total
Colorado CLE Approved 2 Total
Connecticut CLE Approved 2 Total
Delaware CLE Approved 2 Total
Florida CLE Approved 2.5 Total
Georgia CLE Approved 2 Total
Hawaii CLE Approved 2 Total
Iowa CLE Upon Request 2 Total
Idaho CLE Upon Request 2 Total
Illinois CLE Approved 2 Total
Indiana CLE Approved 2 Total
Kansas CLE Approved 2 Total
Kentucky CLE Approved 2 Total
Louisiana CLE Approved 2 Total
Maine CLE Approved 2 Total
Minnesota CLE Approved 2 Total
Missouri CLE Approved 2.4 Total
Northern Mariana Islands CLE Approved 2 Total
Mississippi CLE Approved 2 Total
Montana CLE Approved 2 Total
North Carolina CLE Approved 2 Total
North Dakota CLE Approved 2 Total
Nebraska CLE Approved 2 Total
New Hampshire CLE Approved 2 Total
New Jersey CLE Approved 2.4 Total
New Mexico CLE Approved 2 Total
Nevada CLE Approved 2 Total
New York CLE Approved 2 Total
Ohio CLE Approved 2 Total
Oklahoma CLE Approved 2.5 Total
Oregon CLE Approved 2 Total
Pennsylvania CLE Approved 2 Total
South Carolina CLE Approved 2 Total
Tennessee CLE Approved 2 Total
Texas CLE Approved 2 Total
Utah CLE Approved 2 Total
Vermont CLE Approved 2 Total
Washington CLE Approved 2 Total
Wisconsin CLE Approved 2 Total
West Virginia CLE Approved 2.4 Total
Wyoming CLE Upon Request 2 Total
OnDemand
1 hours 59 minutes
Amy Amundsen
Stephen Mirakian
With Amy Amundsen from Amundsen Legal Consulting + 1 other
Recorded June 30, 2025
Product ID 100424

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Overview

The Hidden Benefits of Civility and Professionalism

Ever wonder what you can do to boost your clients' trust in you? Practicing empathy and civility is a great place to start, and it goes a long way towards enhancing client satisfaction and building your credibility. Join our distinguished faculty as they explore the power of professionalism in legal practice. Gain techniques for improving communication, uncover guidance for managing emotional triggers to strengthen client relationships, and much more. Regardless of where you are in your legal journey, you're sure to find value in this course. Register today!

  • Find out how to strike the right balance between objectivity and empathy.
  • Develop communication skills to strengthen client relations.
  • Discover tips for ensuring difficult client conversations remain productive.
  • Analyze best practices for setting boundaries with clients.

Abbreviated Agenda

  1. The Power of Civility: Crafting a Reputation That Fuels Confidence
  2. Empathy and Objectivity: How to Find the Right Balance
  3. Attorney Communication Skills for Successful Client Relations
  4. Ensuring Tough Conversations With Clients Remain Productive
  5. Keep Cool: Managing Triggers to Cultivate Respect and Build Credibility
  6. Maintaining Professionalism by Setting Boundaries With Clients

Related Topics

Product ID 100424

Credit Details

Credits Available
Credit Status Total
Alaska CLE Reciprocity 2 Total
Alabama CLE Approved 2 Total
Arkansas CLE Approved 2 Total
Arizona CLE Approved 2 Total
California CLE Approved 2 Total
Colorado CLE Approved 2 Total
Connecticut CLE Approved 2 Total
Delaware CLE Approved 2 Total
Florida CLE Approved 2.5 Total
Georgia CLE Approved 2 Total
Hawaii CLE Approved 2 Total
Iowa CLE Upon Request 2 Total
Idaho CLE Upon Request 2 Total
Illinois CLE Approved 2 Total
Indiana CLE Approved 2 Total
Kansas CLE Approved 2 Total
Kentucky CLE Approved 2 Total
Louisiana CLE Approved 2 Total
Maine CLE Approved 2 Total
Minnesota CLE Approved 2 Total
Missouri CLE Approved 2.4 Total
Northern Mariana Islands CLE Approved 2 Total
Mississippi CLE Approved 2 Total
Montana CLE Approved 2 Total
North Carolina CLE Approved 2 Total
North Dakota CLE Approved 2 Total
Nebraska CLE Approved 2 Total
New Hampshire CLE Approved 2 Total
New Jersey CLE Approved 2.4 Total
New Mexico CLE Approved 2 Total
Nevada CLE Approved 2 Total
New York CLE Approved 2 Total
Ohio CLE Approved 2 Total
Oklahoma CLE Approved 2.5 Total
Oregon CLE Approved 2 Total
Pennsylvania CLE Approved 2 Total
South Carolina CLE Approved 2 Total
Tennessee CLE Approved 2 Total
Texas CLE Approved 2 Total
Utah CLE Approved 2 Total
Vermont CLE Approved 2 Total
Washington CLE Approved 2 Total
Wisconsin CLE Approved 2 Total
West Virginia CLE Approved 2.4 Total
Wyoming CLE Upon Request 2 Total
Select Jurisdiction
CLE

Agenda

All times are shown in

  1. The Power of Civility: Crafting a Reputation That Fuels Confidence

  2. Empathy and Objectivity: How to Find the Right Balance

    1. Differentiating Empathy vs. Sympathy
    2. Empathy: The Key to Elevating Client Satisfaction
    3. How to Show Empathy and Compassion Without Overcommitting Yourself

  3. Attorney Communication Skills for Successful Client Relations

    1. Deepening Client Trust With Active Listening
    2. Body Language and Non-Verbal Communication
    3. Transparency and Follow-Through

  4. Ensuring Tough Conversations With Clients Remain Productive

  5. Keep Cool: Managing Triggers to Cultivate Respect and Build Credibility

  6. Maintaining Professionalism by Setting Boundaries With Clients

Who Should Attend

This program is designed for attorneys. Paralegals may also benefit.

Speakers

Amy Amundsen
Amy
Amundsen
Amundsen Legal Consulting
Stephen G Mirakian
Stephen G.
Mirakian
Wyrsch Hobbs & Mirakian, P.C.
Speaker bio
Amy Amundsen

Amy Amundsen

Amundsen Legal Consulting
Amy Amundsen

of Amundsen Legal Consulting advises lawyers on case strategies and office management and provides alternative dispute resolution services as a trained Collaborative Family Lawyer, American Academy of Matrimonial Lawyers (AAML), certified Family Law Arbitrator and TN Supreme Court Rule 31 Family Law Mediator. She is a fellow in the International Academy of Family Lawyers and AAML, and co-chair of the AAML Arbitration Committee. Ms. Amundsen serves on the executive committee of the Tennessee Bar Association Family Law Section, is secretary of the Memphis Collaborative Divorce Alliance, and member of the International Academy of Collaborative Professionals. She lectures on trending legal concepts for state and national organizations, publishes in peer-reviewed journals, and assists in teaching lawyers new techniques and skills. 

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Speaker bio
Stephen G Mirakian

Stephen G. Mirakian

Wyrsch Hobbs & Mirakian, P.C.
Stephen Mirakian

is vice president in the law firm of Wyrsch Hobbs & Mirakian, P.C. He has been primarily responsible for handling a wide variety of complex personal injury and business related civil cases and white collar criminal cases. Mr. Mirakian has had more than 100 jury trials and actively manages a significant case load of personal injury, employment, civil rights, business disputes, probate, and family law. He also conducts an active mediation practice for civil and family law cases. Mr. Mirakian has lectured at numerous seminars and taught for ten years as an adjunct professor of business law at Johnson County Community College. He earned his B.S. degree from the U.S. Military Academy, West Point, New York; and his J.D. degree, cum laude, from Washburn University School of Law, Topeka, Kansas. Mr. Mirakian is licensed in the states of Kansas and Missouri; and has been admitted to practice and has tried cases in Kansas, Missouri, Texas, and Colorado. He has argued cases in the Kansas and Missouri Courts of Appeal; Kansas and Missouri Supreme courts; Eighth and Tenth Circuit Courts of Appeal; and the military's highest court, the Court of Military Appeals.

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