Personal Injury & Negligence

4.68

Insider Tips for Personal Injury Negotiations: Beating Adjusters at Their Own Game

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Idaho CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Louisiana CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
North Carolina Continuing Paralegal Education Approved 6 Total
OnDemand
5 hours 54 minutes
Domenic Sanginiti
Tony Graffeo
J. Wesley Hisaw
With Domenic B. Sanginiti Jr. from Stark & Stark PC + 2 others
Recorded June 25, 2025
Product ID 100427

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Overview

Craft Compelling Demands, Outmaneuver Adjusters, and Break Through Negotiation Roadblocks

Transform your approach to personal injury claim negotiations! Join our insider faculty as they reveal what drives adjusters' decisions, strategies they use, and practical tips for outmaneuvering them to secure better settlements for your clients. Glean new insights and learn how to use the inner workings of insurance companies to your advantage - register today!

  • Understand insurance company policies, procedures, and pressures that drive adjusters' decisions and actions.
  • Find out how adjusters set reserves and value claims - along with insights to drive the numbers higher.
  • Craft a demand that grabs attention, backed by solid evidence and a strategically calculated damages figure.
  • Find effective countermoves to adjusters' favorite tricks and tactics for minimizing claims.
  • Discover strategies to move negotiations along, even when adjusters are dragging their feet.

Abbreviated Agenda

  1. Internal Processes, Pressures, and Limitations That Drive Adjusters
  2. Negotiation Techniques: How to Take Control of Settlement Talks
  3. How to Handle Stubborn Adjusters and Overcome Impasse
  4. Building a Rock-Solid Claim: Evidence, Damages, and Demands
  5. The Reserve Game: How Adjusters Establish Reserves and Value Claims
  6. Tactics Adjusters Use to Undervalue Claims and Get the Upper Hand
  7. Legal Ethics of Personal Injury Claim Negotiations

Related Topics

Product ID 100427

Credit Details

Credits Available
Credit Status Total
Alaska CLE Reciprocity 6 Total
Alabama CLE Approved 6 Total
Arkansas CLE Approved 6 Total
Arizona CLE Approved 6 Total
California CLE Approved 6 Total
Colorado CLE Approved 7 Total
Connecticut CLE Approved 6 Total
Delaware CLE Approved 6 Total
Florida CLE Approved 7 Total
Georgia CLE Approved 6 Total
Hawaii CLE Approved 6 Total
Iowa CLE Approved 6 Total
Idaho CLE Approved 6 Total
Illinois CLE Approved 6 Total
Indiana CLE Approved 6 Total
Kansas CLE Approved 7 Total
Kentucky CLE Approved 6 Total
Louisiana CLE Approved 6 Total
Maine CLE Approved 6 Total
Minnesota CLE Approved 6 Total
Missouri CLE Approved 6 Total
Northern Mariana Islands CLE Approved 6 Total
Mississippi CLE Approved 6 Total
Montana CLE Approved 6 Total
North Carolina CLE Approved 6 Total
North Dakota CLE Approved 6 Total
Nebraska CLE Approved 6 Total
New Hampshire CLE Approved 6 Total
New Jersey CLE Approved 7.2 Total
New Mexico CLE Approved 6 Total
Nevada CLE Approved 6 Total
New York CLE Approved 7 Total
Ohio CLE Approved 6 Total
Oklahoma CLE Approved 7 Total
Oregon CLE Approved 6 Total
Pennsylvania CLE Approved 6 Total
South Carolina CLE Approved 6 Total
Tennessee CLE Approved 6 Total
Texas CLE Approved 6 Total
Utah CLE Approved 6 Total
Vermont CLE Approved 6 Total
Washington CLE Approved 6 Total
Wisconsin CLE Approved 7 Total
West Virginia CLE Approved 7.2 Total
Wyoming CLE Approved 6 Total
North Carolina Continuing Paralegal Education Approved 6 Total
Select Jurisdiction
CLE
Paralegal

Agenda

All times are shown in

  1. Internal Processes, Pressures, and Limitations That Drive Adjusters

  2. Negotiation Techniques: How to Take Control of Settlement Talks

    1. Using Timing and the Adjuster's Motivations to Your Advantage
    2. Building Rapport
    3. The Art of Bargaining
    4. Strategic Concessions
    5. The Power of Silence
    6. When and How to Use the Walkaway Strategy

  3. How to Handle Stubborn Adjusters and Overcome Impasse

  4. Building a Rock-Solid Claim: Evidence, Damages, and Demands

  5. The Reserve Game: How Adjusters Establish Reserves and Value Claims

  6. Tactics Adjusters Use to Undervalue Claims and Get the Upper Hand

    1. Downplaying Medical Damages and Treatment Costs
    2. Dismissing Claims of Pain and Suffering
    3. Pressure to Settle Quickly and for Less
    4. Other Adjuster Tactics and Ways to Counter Them

  7. Legal Ethics of Personal Injury Claim Negotiations

    1. Providing Honest Assessments and Securing Informed Consent
    2. Bluffing, Puffery, and Lies: What's Acceptable, What's Not
    3. Confidentiality and Client Privilege
    4. Civility Pointers for Personal Injury Negotiations
    5. Responsible and Ethical Handling of Settlement Funds

Who Should Attend

This program is designed for attorneys. Paralegals may also benefit.

Speakers

Domenic B Sanginiti Jr.
Domenic B.
Sanginiti, Jr.
Stark & Stark PC
Tony Graffeo
Tony
Graffeo
Alexander Shunnarah Injury Lawyers, PC
J. Wesley Hisaw
J. Wesley
Hisaw
Holland & Hisaw
Speaker bio
Domenic B Sanginiti Jr.

Domenic B. Sanginiti, Jr.

Stark & Stark PC
Domenic Sanginiti

is a shareholder with Stark & Stark and a member of the accident and personal injury group. He concentrates on catastrophic personal injury matters, negligent security claims, wrongful death and product liability matters. Mr. Sanginiti also focuses his practice on the hazards and defects of lithium ion batteries, e-cigarettes and other vaping products. Prior to joining Stark & Stark, he practiced personal injury for two south-Jersey law firms, where he defended casinos against personal injury claims, as well as defending health insurance carriers against claims for benefits under ERISA. Mr. Sanginiti served as judicial law clerk to current Supreme Court Justice Faustino J. Fernandez-Vina, while he was presiding judge of the Civil Division of Camden County, New Jersey. He earned his B.A. degree from Rutgers College of Arts & Sciences, his M.B.A. degree from Drexel University Lebow College of Business and his J.D. degree from Rutgers University School of Law - Camden.

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Speaker bio
Tony Graffeo

Tony Graffeo

Alexander Shunnarah Injury Lawyers, PC
Tony Graffeo

is the managing attorney at the Huntsville offices of Alexander Shunnarah Injury Attorneys, P.C., where he concentrates on litigation of motor vehicle collision cases and other personal injury matters. He also has extensive experience litigating cases involving defective products, medical negligence, and premises liability. Mr. Graffeo is a member of the Alabama and Tennessee state bars, Huntsville-Madison County Bar Association, American Association for Justice, and Alabama Association for Justice. He earned his B.A. degree, cum laude, from the University of Notre Dame and his J.D. degree from the University of Alabama School of Law.

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Speaker bio
J. Wesley Hisaw

J. Wesley Hisaw

Holland & Hisaw
J. Wesley Hisaw

is a shareholder with Holland & Hisaw, where his practice areas include domestic law, personal injury, product liability, corporate law, civil rights lawsuits, estate law, and employment law. He was named one of the Top 40 Under 40 litigation lawyers for the state of Mississippi by the American Society of Legal Advocates and the National Trial Lawyer's Association. Mr. Hisaw was also named a Top Ten Attorney for the state of Mississippi in the area of personal injury by the National Association of Personal Injury Attorneys, and listed as a Premier 100 Attorney by the American Academy of Trial Attorneys. He is licensed to practice in Mississippi and Tennessee, and before the U.S. Court of Appeals for the Fifth and Sixth circuits, Northern and Southern districts of Mississippi, and the Western District of Tennessee. Mr. Hisaw is also listed as a Rising Star with Super Lawyers. He earned his undergraduate degree and his J.D. degree from the University of Mississippi.

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