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Overview
Get More Out of Every Claim With Veteran Negotiation Techniques
Don't walk away from claim negotiations wondering if you could or should have done more! Our seasoned faculty will share their hard-won strategies for getting the most out of each and every claim. You'll also uncover tactics for dealing with difficult insurance adjusters and moving negotiations forward when they come to a standstill. Put more money in your clients' pockets (and yours) with tried-and-true techniques - register today!
- Get insight into what's happening behind the scenes and use it to your advantage.
- Learn how to write a demand letter that stands out in all the right ways.
- Anticipate and counter common adjuster "tricks" and arguments.
- Uncover ways to deal with difficult adjusters who make getting a fair settlement feel like pulling teeth.
- Know when and how to use the threat of a bad faith claim to spur negotiations.
Abbreviated Agenda
- Understanding the Adjuster's Position: Insights Into Reserves, Authority, and More
- Mastering Key Negotiation Styles and Tactics
- Crafting Superior Demand Letters
- Neutralizing Adjuster Tricks and Turning Claim Weaknesses Into Strengths
- Tips for Dealing With Difficult Adjusters and Negotiation Impasse
- Insurance Bad Faith: How to Spot It, and How to Use It as Leverage in Negotiations
Credit Details
Credits Available
| Credit | Status | Total | Until |
|---|---|---|---|
| Colorado CLE |
|
4 Total | 12-31-2025 |
| Kentucky CLE |
|
3 Total | |
| Montana CLE |
|
3 Total | 11-17-2026 |
| North Dakota CLE |
|
3 Total | 11-17-2026 |
| New Hampshire CLE |
|
3 Total | 11-17-2026 |
| Nevada CLE |
|
3 Total | 11-17-2026 |
| New York CLE |
|
3.5 Total | 11-17-2026 |
| Oregon CLE |
|
3 Total | |
| Rhode Island CLE |
|
3.5 Total | |
| Washington CLE |
|
3 Total | 11-16-2028 |
Select Jurisdiction
CLE
Agenda
-
Understanding the Adjuster's Position: Insights Into Reserves, Authority, and More
-
Mastering Key Negotiation Styles and Tactics
-
Crafting Superior Demand Letters
-
Neutralizing Adjuster Tricks and Turning Claim Weaknesses Into Strengths
-
Tips for Dealing With Difficult Adjusters and Negotiation Impasse
-
Insurance Bad Faith: How to Spot It, and How to Use It as Leverage in Negotiations
Who Should Attend
This program is designed for attorneys.
Speakers
Speaker bio
Mark West
is a sole practitioner in San Gabriel, where he practices in plaintiff personal injury and wrongful death, products liability law, medical malpractice, and business civil litigation. Mr. West has published several articles and frequently lectures. He is admitted to practice in the Northern, Central and Southern U.S. District courts in California and the Ninth Circuit Court of Appeals, along with the Supreme Court of the United States. Mr. West has also been admitted pro hac vice in the state and U.S. District Court for Nevada, and the U.S. District Court for Minnesota. He is a member of the American and Los Angeles County bar associations, State Bar of California, Consumer Attorneys Association of Los Angeles, Consumer Attorneys of California (past legislative district coordinator), and the American Trial Lawyers Association. Mr. West earned his B.S. degree from New Hampshire College (now Southern New Hampshire University) and his J.D. degree from Southwestern University School of Law.
Speaker bio
John D. Malanga
is an attorney in Fort Worth, Texas, where his main area of practice is insurance defense. He operates the Malanga Law Firm in Fort Worth. Mr. Malanga is board-certified in personal injury trial law by the Texas Board of Legal Specialization. He has spoken for various professional groups on issues relating to insurance law. Mr. Malanga is a member of the Tarrant County and the American bar associations, and the State Bar of Texas. He earned his B.S.B.A. degree, cum laude, from Georgetown University; and his M.B.A and J.D. degrees from the University of Texas at Austin.
Speaker bio
Rachel V. Rose
, JD, MBA; successfully advises and represents clients on healthcare, cybersecurity, securities, and qui tam compliance, transactional, litigation, and government enforcement matters. She is also an affiliated member with the Baylor College of Medicine's Center for Medical Ethics and Health Policy, where she teaches bioethics. Ms. Rose is often quoted as an expert. In addition to being extensively published and a sought-after presenter and quoted expert, she holds an MBA with minors in healthcare and entrepreneurship from Vanderbilt University, and a law degree from Stetson University College of Law, where she graduated with various honors including the National Scribes Award. She also attained a Certificate in Negotiation and Leadership from Harvard University. Ms. Rose is licensed in Texas and is a fellow of the Federal Bar Association. Currently, she serves as a director on the FBA's National Board, is a member of and the immediate past chair of the Federal Bar Association's Government Relations Committee, an Advisory Board member of the Federal Bar Association's Qui Tam Section, co-editor of the American Health Lawyers Association's Enterprise Risk Management Handbook for Healthcare Entities (2nd Edition), as well as co-author of the ABA's books The ABCs of ACOs and What Are International HIPAA Considerations? Ms. Rose is extensively published and presents on a variety of matters related to her practice. She has been named consecutively to the Texas Bar College, the National Women Trial Lawyers Association's Top 25, Houstonia Magazine's Top Lawyers (healthcare), the National Trial Lawyers Association's Top 100 and The Nation's Top One Percent. Ms. Rose was awarded 1st Healthcare Compliance's 2019 and 2022 Top Presenter Award. In 2023, she was selected for SuperLawyers (healthcare). Ms. Rose may be reached through her website www.rvrose.com.
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