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Overview
Practical Tips for Client Communication, Declining Representation, and More
In this focused guide, our expert faculty discuss the dos and don'ts of effective and ethical client management. Identify essential guidelines for client intake, explore key billing procedures and tactics, and gain insights on how to handle difficult clients. Don't miss this opportunity to build your knowledge - register today!
- Examine best practices for ensuring effective attorney-client communication.
- Review the essentials of drafting engagement letters.
- Uncover practical guidance for terminating representation.
Abbreviated Agenda
- Ethical Client Communication: Legal Best Practices
- Client Intake and Duties to Prospective Clients: What You Need to Know
- Engagement Letter Drafting Essentials
- Retainers, Fees, and Billing Procedures
- Dealing With Difficult Clients: Dos and Don'ts (With Examples)
- Best Practices for Declining or Terminating Representation
Credit Details
Credits Available
| Credit | Status | Total | Until |
|---|---|---|---|
| Alaska CLE |
|
1 Total | 01-22-2026 |
| Alabama CLE |
|
1 Total | 12-31-2025 |
| Arizona CLE |
|
1 Total | 01-22-2026 |
| California CLE |
|
1 Total | 01-22-2026 |
| Colorado CLE |
|
1 Total | 12-31-2026 |
| Connecticut CLE |
|
1 Total | 01-22-2026 |
| Delaware CLE |
|
1 Total | 01-22-2026 |
| Georgia CLE |
|
1 Total | 12-31-2025 |
| Hawaii CLE |
|
1 Total | 01-22-2026 |
| Idaho CLE |
|
1 Total | 01-22-2026 |
| Illinois CLE |
|
1 Total | 01-20-2026 |
| Maine CLE |
|
1 Total | 01-20-2026 |
| Minnesota CLE |
|
1 Total | 01-22-2026 |
| Missouri CLE |
|
1.2 Total | 01-22-2026 |
| Northern Mariana Islands CLE |
|
1 Total | 01-22-2026 |
| Montana CLE |
|
1 Total | 01-22-2027 |
| North Dakota CLE |
|
1 Total | |
| Nebraska CLE |
|
1 Total | 01-22-2026 |
| New Hampshire CLE |
|
1 Total | 01-22-2027 |
| New Mexico CLE |
|
1 Total | 01-22-2026 |
| Nevada CLE |
|
1 Total | 01-22-2027 |
| New York CLE |
|
1 Total | 01-22-2027 |
| Ohio CLE |
|
1 Total | 12-31-2025 |
| Oklahoma CLE |
|
1 Total | 01-22-2026 |
| Oregon CLE |
|
1 Total | 01-22-2027 |
| Pennsylvania CLE |
|
1 Total | 01-22-2026 |
| Vermont CLE |
|
1 Total | 01-22-2026 |
| Washington CLE |
|
1 Total | 01-21-2029 |
| Wisconsin CLE |
|
1 Total | 12-31-2025 |
| West Virginia CLE |
|
1.2 Total | 01-22-2026 |
Select Jurisdiction
CLE
Agenda
-
The Ethics of Managing Clients: Fundamentals and Strategies
- Ethical Client Communication: Legal Best Practices
- Client Intake and Duties to Prospective Clients: What You Need to Know
- Engagement Letter Drafting Essentials
- Retainers, Fees, and Billing Procedures
- Dealing With Difficult Clients: Dos and Don'ts (With Examples)
- Best Practices for Declining or Terminating Representation
Who Should Attend
This program is designed for attorneys. Paralegals may also benefit.
Speakers
Speaker bio
Charles R. Gallagher, III
is a managing partner with Gallagher & Associates Law Firm, P.A., where his current practice focuses on insurance litigation, foreclosure defense, real estate litigation, and consumer law. Mr. Gallagher is a member of The Florida Bar, St. Petersburg Bar Association and American Bar Association. He is currently the vice-chair of the Programs Board of the American Bar Association's Solo, Small Firm and General Practice Division. Mr. Gallagher is currently admitted to practice before all courts in Florida; as well as the U.S. Court of Appeals, Eleventh Circuit; U.S. Supreme Court; U.S. District Court, Middle and Northern districts of Florida; and U.S. Tax Court. He graduated from Rollins College in Winter Park, Florida with a degree in politics and earned his J.D. degree from Stetson University College of Law.
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