Insurance Law

4.3

ChatGPT and Other Technologies in Claims Handling: Insurance Bad Faith Dangers

Credits Available
Credit Status Total
Alaska CLE Approved 3 Total
Arizona CLE Approved 3 Total
California CLE Approved 3 Total
Colorado CLE Approved 4 Total
Connecticut CLE Approved 3 Total
Delaware CLE Approved 3 Total
Hawaii CLE Approved 3 Total
Iowa CLE Upon Request 3 Total
Idaho CLE Approved 3 Total
Illinois CLE Approved 3 Total
Maine CLE Approved 3 Total
Minnesota CLE Approved 3 Total
Missouri CLE Approved 3.6 Total
Northern Mariana Islands CLE Approved 3 Total
Montana CLE Approved 3 Total
North Dakota CLE Approved 3 Total
Nebraska CLE Approved 3 Total
New Hampshire CLE Approved 3 Total
New Mexico CLE Approved 3 Total
Nevada CLE Approved 3 Total
New York CLE Approved 3.5 Total
Oklahoma CLE Approved 3.5 Total
Oregon CLE Approved 3 Total
Pennsylvania CLE Approved 3 Total
Vermont CLE Approved 3 Total
Washington CLE Approved 3 Total
Wisconsin CLE Approved 3.5 Total
West Virginia CLE Approved 3.6 Total
OnDemand
2 hours 53 minutes
Matt Batezel
Myra Hamilton
With Matt Batezel from Pacific Law Partners, LLP + 1 other
Recorded May 20, 2024
Product ID 98547

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Overview

Balance Efficiency and Legal Obligations in Technology-Driven Claims Processing

While emerging technologies offer significant advantages to the insurance industry, they also bring certain bad faith risks that need to be carefully navigated. Join us for a timely exploration of the opportunities, limitations, and bad faith pitfalls of using different technologies in claims handling. Minimize the potential for bad faith practices by understanding and proactively addressing dangers - register today!

  • Explore the risks posed by ChatGPT and other AI in claims processing.
  • Reveal problems and opportunities in the use of software for claims assessment and settlements.
  • Discover how emergent technologies can lead to unfair policyholder treatment and legal and ethical dilemmas.
  • Uncover best practices and policies to ensure transparency, address biases, minimize mistakes, and protect data privacy.

Abbreviated Agenda

  1. Dangers of Using ChatGPT and Other AI in Claims Processing
  2. Use of Valuation Software: Opportunities, Limitations, and Pitfalls
  3. Bad Faith Risks of Other Emerging Technologies in Claims Handling
  4. Mitigating Bad Faith Risks With Robust Practices and Policies

Related Topics

Product ID 98547

Credit Details

Credits Available
Credit Status Total
Alaska CLE Approved 3 Total
Arizona CLE Approved 3 Total
California CLE Approved 3 Total
Colorado CLE Approved 4 Total
Connecticut CLE Approved 3 Total
Delaware CLE Approved 3 Total
Hawaii CLE Approved 3 Total
Iowa CLE Upon Request 3 Total
Idaho CLE Approved 3 Total
Illinois CLE Approved 3 Total
Maine CLE Approved 3 Total
Minnesota CLE Approved 3 Total
Missouri CLE Approved 3.6 Total
Northern Mariana Islands CLE Approved 3 Total
Montana CLE Approved 3 Total
North Dakota CLE Approved 3 Total
Nebraska CLE Approved 3 Total
New Hampshire CLE Approved 3 Total
New Mexico CLE Approved 3 Total
Nevada CLE Approved 3 Total
New York CLE Approved 3.5 Total
Oklahoma CLE Approved 3.5 Total
Oregon CLE Approved 3 Total
Pennsylvania CLE Approved 3 Total
Vermont CLE Approved 3 Total
Washington CLE Approved 3 Total
Wisconsin CLE Approved 3.5 Total
West Virginia CLE Approved 3.6 Total
Select Jurisdiction
CLE

Agenda

All times are shown in

  1. Dangers of Using ChatGPT and Other AI in Claims Processing

    1. Lack of Transparency and Explainability
    2. Concerns of Fairness and Bias
    3. Errors and Oversights Leading to Unjust Claim Denials or Inadequate Compensation
    4. Privacy and Security Concerns
    5. Lack of Accountability for AI-Generated Mistakes
    6. Regulatory Requirements and Compliance Challenges

  2. Use of Valuation Software: Opportunities, Limitations, and Pitfalls

    1. Use of Valuation Software for Claims Assessment and Settlements
    2. Understanding Constraints and Accuracy Levels
    3. Identifying Bad Faith Risks
    4. Case Studies

  3. Bad Faith Risks of Other Emerging Technologies in Claims Handling

    1. IoT Devices
    2. Data Analytics and Predictive Models
    3. Blockchain Technology
    4. Robotic Process Automation (RPA) Tools
    5. Chatbots and Natural Language Processing (NLP)
    6. Other Technologies That Carry Potential Bad Faith Risks

  4. Mitigating Bad Faith Risks With Robust Practices and Policies

    1. Building a Risk Mitigation Plan for Implementation
    2. Ensuring Transparency in Decision-Making
    3. Protocols and Procedures for Validation and Auditing
    4. Ensuring Fairness and Accuracy: Strategies to Address Bias
    5. Adhering to Data Privacy and Security Protocols

Who Should Attend

This program is designed for attorneys. Insurance professionals may also benefit.

Speakers

Matt Batezel
Matt
Batezel
Pacific Law Partners, LLP
Myra Hamilton
Myra
Hamilton
Hamilton Entertainment & Employment Law, LLC
Speaker bio
Matt Batezel

Matt Batezel

Pacific Law Partners, LLP
Matt Batezel

is an attorney at Pacific Law Partners, LLP. He has worked exclusively in the field of insurance, primarily in bad faith litigation. This practice has permitted him to gain expertise in all aspects of insurance including coverage, bad faith, trials and appeals. In 2007, Mr. Batezel became a founding member of the Southern California branch of Pacific Law Partners. He is also an adjunct professor at Trinity Law School in Santa Ana, California. Mr. Batezel earned his B.A degree from California State University, Fullerton and his J.D degree from Loyola Law School.

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Speaker bio
Myra Hamilton

Myra Hamilton

Hamilton Entertainment & Employment Law, LLC
Myra Hamilton

is the founder of AIBIZLAWYER LLC, where she serves as the lead certified AI consultant, strategist, and global speaker. Ms. Hamilton is a member of the International Association of Artificial Intelligence Consultants, AI Experts Club, Innovation Women, and Women in Tech Network. Ms. Hamilton's knowledge of machine learning empowers many through speaking, teaching, and training individuals, groups, teams, and associations to get things done quicker and more accurately. Utilizing AI, Ms. Hamilton is a GPT/Chatbot builder and AI art creator and teaches others how to create books and digital products, summarize documents, create AI presentations, and so much more. Ms. Hamilton also serves as general counsel for Hamilton Entertainment & Employment Law, LLC. Ms. Hamilton is the 2024 President of Top 10 Women’s Rights for the National Trial Lawyers Association (past president, 2022-2023). As general counsel, Ms. Hamilton handles federal and state workplace matters, including those regulated by the United States Department of Labor, United States EEOC, and Tennessee Human Rights Commission. Ms. Hamilton handles appeals before the Tennessee Department of Labor and the Office of Federal Appeals with the EEOC in Washington, D.C. Ms. Hamilton has served on the city of Memphis collective bargaining team during union negotiations and counseled managers with grievance issues. She has provided training on sexual harassment, FMLA, labor laws, and policies and has conducted new hire orientation for the city of Memphis. Ms. Hamilton has been recognized as an award-winning attorney as she has been selected as Super Lawyer (2023, 2022), Best in Bar (2020), Power Play Employment and Labor Attorney (2011-2023), Best Attorney in Best in Black Awards (2020, 2018) and Pro Bono Attorney For Justice Award, Woman to Watch and Women of Excellence.

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